CUSTOMER CARE REPRESENTATIVE

May 29, 2024
$33 - $37 / hour

Job Description

Job Posting: Customer Care Representative

Job Category: Corporate Services

Requisition Number: 8-24

Application Deadline: Until a suitable candidate is found.

Wages: $32.75 – $37.24 per hour.

Apex Utilities Inc. is a provincially regulated natural gas distribution utility delivering safe, reliable, clean, and affordable natural gas service to over 82,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta. Supporting Albertans since 1954, Apex operates over 21,000 km of natural gas pipelines and over 600 pressure and regulating stations through a network of 16 district offices. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

What You Will Do:

In this unionized position of Customer Care Representative, you will play an essential role within our work group. Your responsibilities will include, but are not limited to:

  • Communicating with customers;
  • Reviewing and explaining bill corrections and/or amendments;
  • Meeting and maintaining call quality and call answer standards;
  • Reviewing accounts for overdue payments and/or broken installment plans;
  • Negotiating installment plans;
  • Locating and assigning emergency service orders to appropriate field staff and
  • Providing after hour on call coverage between October 31 and April 15.

What You Will Bring:

Required qualifications:

  • Business related Certificate;
  • Minimum of two (2) years’ experience in a call centre/telephone customer service environment inclusive of specific call centre agent or customer service training;
  • Experience utilizing a work management software program (Example: Maximo);
  • Beginner knowledge of Geo Mapping Software (Example: ESRI);
  • Intermediate MS Office Suite (Word, Excel, PowerPoint, SharePoint); and
  • Advanced knowledge of Customer Information Systems.

Preferred skills and qualifications:

  • Strong keyboarding skills;
  • Excellent verbal and written communication skills;
  • Ability to deal effectively in emergency situations;
  • Ability to multitask and prioritize effectively in a high-pressure environment;
  • Strong problem solving and analytical skills;
  • Ability to work as a positive and contributing member in a team environment; and
  • General knowledge of the utility industry.

If you meet most but not all qualifications, you are still encouraged to apply.

What We Will Provide:

Apex Utilities Inc. is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:

  • Competitive compensation with incentive program.
  • Comprehensive health, dental, prescription, and vision benefits.
  • Retirement & savings plans.
  • Insurance coverage for Life, LTD, and AD&D.
  • Employee Assistance Program for legal, financial, and health-related support.
  • Generous leave policies, including vacation, flex, and volunteer day for work-life balance.
  • A flexible work model tailored to the requirements of both office and field staff.
  • A safety-centric culture.

Inclusive Workplace:

At Apex Utilities Inc., we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

If you are eager to be a part of our team and make a difference in the energy industry, please submit your resume and cover letter in confidence through our career page at Careers – Apex Utilities. We look forward to receiving your application!

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